Frequently Asked Questions (FAQ)

Still have questions? Email us anytime at info@jesty.nl. We try to respond as soon as possible.

Products

The item I'm looking for is currently unavailable. Will it be restocked?
We’re sorry that the item you're looking for is currently out of stock. On the product page you can subscribe to receive a notification when the item becomes available again. We also keep our customers informed about restocks via email and social media.

How do I take care of my items?
All items come with care instructions on the label. We recommend following these instructions carefully to maintain the quality of your item. If you have any questions, feel free to contact us at info@jesty.nl.

What should I do if the item I purchased is damaged?
Please contact us at info@jesty.nl as soon as possible with your order number and clear photos of the issue. Do not return the item before receiving instructions from us.

Shipping & Delivery

What is the estimated delivery time for my order?

The Netherlands & Belgium: 2–7 business days
European Union: 2–10 business days
All other countries: 2–12 business days

What are the shipping charges?
You can find all shipping costs and free-shipping thresholds on our Shipping Policy page.

Do I need to pay customs or import duties?
Orders within the EU are shipped including VAT. For deliveries outside the EU, import duties, taxes or customs fees may apply and are the responsibility of the customer.

Returns

What is your return policy?
Products purchased from jesty.nl can be returned within 30 days of delivery, provided they are unused, in original condition and with all original tags and packaging intact. Return shipping costs are the responsibility of the customer.

How can I initiate a return?
Email info@jesty.nl with your order number and the item(s) you wish to return. We will provide further instructions.

Have you received my return?
Once your return arrives, processing may take up to 5 business days. You will receive a confirmation once your return has been processed.

Can I exchange items?
We do not offer direct exchanges. Please return the item and place a new order for the desired product.

Orders

I haven't received an order confirmation. What can I do?
Please check your spam folder. If you haven’t received your confirmation email within 2 hours after payment, contact us at info@jesty.nl.

Can I modify or cancel my order?
Once an order has been processed, changes or cancellations are no longer possible. Please contact us immediately if you made a mistake.

I made an error with my shipping address.
Please contact us as soon as possible. We will try to help, but we cannot guarantee changes once the order has been processed.

What is the status of my order?
You will receive a tracking email once your order has shipped.

My package says “delivered” but I haven’t received it. What can I do?
Please check with neighbors or housemates first. If it hasn’t appeared after 24 hours, contact us at info@jesty.nl.

Payment

What payment methods are available?
We accept: iDEAL, PayPal, Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay, Bancontact.

For any questions, contact us at info@jesty.nl.