Shipping & Delivery

Shipping Policy

This Shipping Policy applies to all orders placed via: www.jesty.nl. If you have any questions about shipping or delivery, please contact us at info@jesty.nl.

We currently ship with PostNL and selected international shipping partners.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices include VAT, unless stated otherwise.

Please note that delivery times are estimates and may be affected during holidays, sale periods or peak shipping seasons.

Delivery times (estimated)

The Netherlands

Orders placed on business days are typically delivered within 2–7 business days after dispatch.
Delivery is made to your home address or a local pick-up point.

Europe

Estimated delivery time: 2–10 business days after dispatch.

Outside Europe

Estimated delivery time: 2–12 business days after dispatch.

If no specific delivery date is agreed, delivery will take place within 30 days after the contract is concluded, in accordance with applicable consumer law.

Shipping costs

• Netherlands: €7,45 (Free shipping on orders over €150)

• Europe Zone 1: €14,99 (Free shipping on orders over €250)

• Europe Zone 2: €24,95 (Free shipping on orders over €250)

• Outside Europe: €40 (Free shipping on orders over €500)

Shipping costs are clearly shown at checkout before you place your order.

European shipping zones

Europe Zone 1
Belgium, Luxembourg, France, Germany, Italy, Spain

Europe Zone 2
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine

All shipments include tracking.

Risk of Loss or Damage

For Consumers, the risk of loss or damage transfers to you only when you (or a person designated by you) physically receive the Products.

If your parcel is lost, delayed or arrives damaged, please contact info@jesty.nl as soon as possible.

Before offering a replacement or refund, JESTY may carry out a reasonable investigation. This may include:

• checking tracking information and carrier scans;

• contacting the shipping carrier;

• requesting additional information or photographs from you.

If a Product arrives damaged or defective, we may ask you to return the Product for inspection. Once the issue has been confirmed, we will provide an appropriate solution (such as replacement or refund) in accordance with applicable consumer law.

International Shipping, Duties & Taxes

For deliveries outside the European Union, import duties, taxes or customs fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

JESTY has no control over these charges and cannot predict their amount. Customs clearance procedures may also cause delays beyond our estimated delivery times.

Undeliverable or Refused Shipments

If a shipment is returned to us because:

• an incorrect or incomplete address was provided;

• delivery was refused;

• the parcel was not collected from a pickup point in time;

we may contact you to arrange reshipment. Additional shipping costs may apply and will be charged to the customer.

Incorrect or Damaged Items

If you receive an incorrect item or an item that is damaged upon arrival, please notify us at info@jesty.nl within a reasonable time after delivery, including your order number and clear photos where possible.

We will review the situation and provide an appropriate solution.

Appearance of Products & Packaging

We strive to display our Products as accurately as possible. However, colours and materials may appear slightly different due to screen settings or lighting conditions.

Packaging may vary from images shown on the Website. Such differences do not affect your legal rights.

Contact

If you have any questions regarding shipping, delivery or your order, please contact us at: info@jesty.nl.

Last updated: July 2026