Terms & Conditions

Terms & Conditions

These Terms & Conditions (“Terms”) apply to all purchases made via www.jesty.nl (the “Website”). By placing an order, you agree to these Terms.

If you have questions, contact us at info@jesty.nl.

Article 1 - Definitions

• Consumer/Buyer: a natural person acting for purposes outside their trade, business or profession.

• Seller/JESTY/we: JESTY, established in The Netherlands.

• Product(s): the goods offered for sale on the Website (e.g., bags, clothing and accessories).

• Order: the Buyer’s request to purchase Product(s) via the Website.

• Territory: worldwide, unless stated otherwise on the Website for certain Products or destinations.

Article 2 - Company Information

JESTY
KvK: 82099278
VAT: NL862336119B01
Email: info@jesty.nl

Article 3 - Scope & Consumer Rights

These Terms apply to all Orders placed by Consumers.

If you are a Consumer residing in the EU/EEA/UK, mandatory consumer protection rules apply. Nothing in these Terms limits your statutory rights.

Article 4 - Products & Information

We aim to display Products as accurately as possible (materials, dimensions, colours, care). Screen settings may cause minor colour differences. This does not affect your legal rights.

Article 5 - Pricing & Taxes

Prices are shown on the Website at checkout. Shipping costs are shown before you confirm payment.

• EU orders: prices typically include applicable VAT (as shown at checkout).

• Non-EU orders: import duties/taxes may apply and are the Buyer’s responsibility unless we explicitly state otherwise.

If there is an obvious pricing error, we may cancel the Order and refund any amounts paid.

Article 6 - Ordering & Contract Formation

Placing Products in your cart is not a binding Order.
The Order becomes binding once you complete checkout and payment.

You will receive:

1. Order confirmation (receipt of your Order), and

2. Shipping confirmation (acceptance of your Order and dispatch).

The purchase contract is concluded when we send the shipping confirmation.

Article 7 - Payment

You may use the payment methods displayed at checkout. Payment is processed via our payment providers. We do not charge extra fees for a specific method, but your bank/provider may.

Article 8 - Delivery, Delivery Time & Risk

We ship worldwide (subject to destination availability). Estimated delivery times are shown on the Website and/or in your shipping confirmation.

If no specific delivery date is agreed, we will deliver without undue delay and in any event within 30 days after the contract is concluded, unless we agree otherwise with you. If we fail to deliver within that period, you may cancel and receive a refund.

Risk of loss or damage

For Consumers, the risk of loss or damage transfers only when you (or a person designated by you) physically receive the Products.

If a parcel is lost, delayed, or arrives damaged, please contact us at info@jesty.nl as soon as possible.

Before offering a replacement or refund, JESTY may carry out a reasonable investigation. This may include:
– checking tracking information and carrier scans;
– contacting the carrier or shipping partner;
– requesting additional information or photographs from you.

If a Product arrives damaged or defective, we may ask you to return the Product for inspection. Once the issue has been confirmed, we will provide an appropriate solution, such as a replacement or refund, in accordance with applicable consumer law.

Article 9 - Returns & Cancellations (30-Day Return Period)

You may return your order within 30 days of delivery.

To start a return, please email info@jesty.nl within 30 days of delivery with a clear statement that you wish to return your order. You may use the model return form included in Article 16, but this is not required.

After notifying us, you have 14 days to send the Products back to us.

Exceptions

Returns may be excluded only where legally permitted, such as for:

• Products made to your specifications or clearly personalised;

• Sealed hygiene products once unsealed after delivery.

Article 10 - Refunds & Return Conditions

Condition of returned Products

You may inspect Products as you would in a physical store. Please handle the Product with care during inspection.

You are liable for any diminished value of the Product resulting from handling beyond what is necessary to determine the nature, characteristics and functioning of the Product.

In particular, a return may be refused or a reduction in the refund may apply if the Product shows signs of use or damage, including but not limited to:
– visible scratches, dents, stains or marks;
– damage to fabric, stitching, hardware or lining;
– strong odours (such as perfume, smoke or other scents);
– missing, damaged or altered components, accessories or packaging;
– use that goes beyond careful inspection (e.g. wearing the bag outdoors or over an extended period).

Products should be returned in a condition suitable for resale.

Refund timing

We will process your refund within 14 days from the day we are informed of your decision to return the order. We may withhold the refund until we have received the returned Products.

What we refund

If your return is accepted, we refund:

• the full Product price; and

• the cost of standard outbound shipping (being the least expensive standard delivery option offered at checkout).

The cost of returning Products is the responsibility of the customer.
We do not currently provide pre-paid return labels. You are free to choose your preferred shipping provider when returning your order.

What we do not refund

We do not refund:

• the cost of returning the Products;

• any additional costs resulting from choosing a premium or express shipping option instead of the standard delivery option offered at checkout.
  

Partial returns

If you return only part of an Order and the outbound shipping costs were charged as a fixed amount for the entire Order, these shipping costs are generally not refunded.

Method of refund

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

 

Article 11 - Sale Items

Sale items are eligible for withdrawal/returns under the same statutory rules as regular-priced items, unless a legal exception applies.

Article 12 - Defects, Damage & Legal Warranty

If your Product arrives damaged, defective, or develops a defect that is not the result of normal use, please contact info@jesty.nl within a reasonable time after discovery, quoting your order number and providing clear photographs where possible.

A Product is not considered defective if the issue results from normal wear and tear or regular use. This may include, but is not limited to:
– natural patina, ageing or discolouration of leather or other materials;
– changes in colour, texture or finish over time;
– wear to hardware such as scratches, tarnishing or coating wear;
– marks, deformation or wear caused by daily use, friction, weight, moisture or exposure to sunlight;
– damage resulting from improper use, accidents, lack of care or failure to follow care instructions.

In the event of a reported defect, JESTY will assess the Product. We may request additional information or ask that the Product be returned for inspection. Based on this assessment and in accordance with applicable law, JESTY will determine the appropriate solution, which may include repair, replacement, a proportionate price reduction, or, where no other remedy is possible, a refund.

Repair or replacement will generally be offered before a refund, where reasonable and legally permitted.

Article 13 - Exchanges

We do not offer direct exchanges.

If you would like to exchange an item, please return the Product (where eligible) and place a new Order for the desired item.

If you are unsure which item to reorder or need assistance before placing a new Order, you are welcome to contact us at info@jesty.nl. We are happy to help where possible.

Article 14 - Liability

Nothing in these Terms limits liability where limitation is not permitted by law. For Consumers, statutory rights remain unaffected.

Article 15 - Complaints & Disputes

If you have a complaint, contact info@jesty.nl and we’ll do our best to resolve it quickly.